Frequently Asked Questions
Is it safe to use LiGuVCY for shopping?
We take your business seriously and, above all, want our customers to be happy. We accept the most trusted online payment method, PayPal. If you don't receive the goods, you can appeal through a PayPal order.
How long does delivery take?
You'll receive your order an estimated 1–4 days after shipment.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What countries do you ship to?
We offer FREE US, UK & EU shipping.
Do you ship wtih tracking?
All US, UK & EU orders come with tracking information, but we rarely experience any issues with lost orders.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
About Products
I have a question about the compatible strap models?
Check out our Compatible Models to determine your band size.
When will this item get back in stock?
Our products are now in stock & you can be going by them. If an item is out of stock, You can subscribe to our website to get notified by email when the item is back in stock.
Do I need a special tool to change the band?
Quick release design makes it easier to change the watch strap without tools.
Can I wear it for swimming?
No, we wouldn't recommend that you wear it for swimming, or diving. Although the band is water-resistant, it may fall off due to the water resistance.
Will this band fall off easily?
The watch band is made of special permanent magnets, called NdFeB, which has powerful magnetism to firmly close the brands on your wrist in your daily life. However, we don't recommend you to wear it when doing heavy work or strenuous exercise in case of falling off accidently.
Will the color of this silicone watch band fade in a period of time?
The watch band is brightly colored, and it does not fade easily and will be very comfortable to touch. It does not lose color even after a long time of use.
Customer Care
If I have questions, how long will I be replied?
We'll try our best to get back to you within 24 hours, but won't exceed 48 hours.
Can I return the product or get a refund?
Please read our Refund Policy and contact customer support through info@liguvcy.com. Besides, we cannot accept returned products that have been man-made damaged.